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👨‍🔧 Queue Management

Manage technician workloads and track who's working on what with the device queue system.

How Queues Work​

Each technician has a personal queue showing devices assigned to them. This creates:

  • Clear ownership of repairs
  • Visibility into workload
  • Accountability for progress
  • Performance tracking

My Queue​

Accessing Your Queue​

  1. Click My Queue in the sidebar
  2. View all devices assigned to you
  3. Sorted by priority and date

Queue Views​

ViewShows
ActiveDevices currently in repair
AwaitingDevices waiting to start
CompletedRecently finished devices

Working from Your Queue​

  1. Select a device from your queue
  2. Review the repair requirements
  3. Update status as you work
  4. Add notes and photos
  5. Mark complete when done

Assigning Devices​

Single Assignment​

  1. Open the device
  2. Click Assign To
  3. Select the technician
  4. Device appears in their queue

Bulk Assignment​

  1. Go to Devices list
  2. Select multiple devices (checkboxes)
  3. Click Bulk Actions → Assign
  4. Select the technician
  5. Confirm

Auto-Assignment​

Configure automatic assignment based on:

  • Location
  • Device type
  • Current workload

Contact support to configure auto-assignment rules.

Reassigning Devices​

If a device needs to move to another technician:

  1. Open the device
  2. Click current assignee
  3. Select new technician
  4. Add note explaining reassignment

The device moves to the new technician's queue.

Queue Status Updates​

Quick Status Update​

From your queue, update device status without opening:

  1. Click the status badge on the device row
  2. Select new status
  3. Status updates immediately

Status Notes​

When changing status, optionally add a note:

  • What was done
  • What's needed next
  • Any blockers

Priority Management​

Setting Priority​

Devices can be prioritized:

  • High - Rush repair, do first
  • Normal - Standard turnaround
  • Low - When time permits
  1. Open the device
  2. Set the Priority level
  3. Queue reorders based on priority

Priority Indicators​

In the queue, priorities are shown:

  • 🔴 High priority
  • 🟡 Normal priority
  • 🟢 Low priority

Workload Visibility​

Team View​

Managers can see all queues:

  1. Go to Devices → All Queues
  2. View devices by technician
  3. See count and status breakdown
  4. Identify bottlenecks

Workload Metrics​

Dashboard shows:

  • Devices per technician
  • Average time per repair
  • Completion rates
  • Status distribution

Unassigned Devices​

Devices without an assignee appear in the Unassigned queue:

  1. Go to Devices → Unassigned
  2. View devices needing assignment
  3. Assign to appropriate technician

Tips for Queue Management​

For Technicians​

  • ✅ Check your queue at start of day
  • ✅ Update status as you work
  • ✅ Add notes for complex repairs
  • ✅ Flag blockers immediately

For Managers​

  • ✅ Monitor queue sizes regularly
  • ✅ Balance workloads across team
  • ✅ Review unassigned queue daily
  • ✅ Address bottlenecks quickly

Notifications​

Get notified when:

  • New device assigned to you
  • Device reassigned from you
  • Priority changed on your device
  • Manager requests update

Configure notifications in Settings → Account.

Next Steps​