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📍 Locations

Set up multiple business locations for multi-site operations.

Why Use Locations?​

If you have multiple stores or service points:

  • Track orders by location
  • Assign staff to locations
  • Location-specific settings
  • Separate reporting

Viewing Locations​

  1. Go to Settings → Locations
  2. See all your locations
  3. Click to view details

Adding a Location​

  1. Click Add Location
  2. Fill in details
  3. Save

Location Details​

FieldDescription
NameLocation name (e.g., "High Street Store")
EmailLocation contact email
PhoneLocation phone number

Address​

  • Address Line 1
  • Address Line 2
  • City
  • Postcode
  • Country

Opening Hours​

Set hours for each day:

  • Monday: 9:00 - 18:00
  • Tuesday: 9:00 - 18:00
  • etc.

Mark days as closed if applicable.

FieldDescription
Google Place IDFor review requests
Review URLDirect link to leave a review
WebsiteLocation-specific webpage

Sub-Locations​

For large locations with departments:

What Are Sub-Locations?​

Sub-locations represent areas within a location:

  • Reception desk
  • Repair workshop
  • Storage room
  • Collection point

Adding Sub-Locations​

  1. Open the location
  2. Click Sub-Locations
  3. Click Add Sub-Location
  4. Enter name
  5. Save

Using Sub-Locations​

Assign orders/devices to specific areas:

  • "Reception" for intake
  • "Workshop" for repair
  • "Ready" for collection

Editing Locations​

  1. Find the location
  2. Click to open
  3. Make changes
  4. Save

Deleting Locations​

⚠️ You cannot delete locations with orders.

To remove a location:

  1. Transfer or complete all orders
  2. Open the location
  3. Click Delete
  4. Confirm

Default Location​

Set which location is default for new items:

  1. Open location settings
  2. Enable Default Location
  3. New orders/tickets default here

Location-Specific Settings​

Each location can have:

  • Own email settings
  • Own automated messages
  • Own branding (optional)
  • Own review links

Staff Assignment​

Assign staff to locations:

  1. Go to Settings → Users
  2. Edit user
  3. Set Primary Location
  4. Save

Staff see their location's orders first.

Reporting by Location​

Filter reports by location:

  • Dashboard widgets
  • Performance reports
  • P&L by location

Compare location performance.

Best Practices​

✅ Do​

  • Keep location details up to date
  • Set accurate opening hours
  • Use sub-locations for large sites
  • Configure review links per location

❌ Don't​

  • Create unnecessary locations
  • Forget to update when moving
  • Leave locations without contact info

Next Steps​